Hearing Aid How-to Videos
Below you'll find some helpful videos that can help you troubleshoot common problems with hearing devices. Remember, you can always give us a call if you get stuck or have questions!
Disclaimer: These videos are provided by hearing aid manufacturers and other companies. Hear New Mexico is not responsible for their content.
How to change a Wax Filter/Waxguard (Oticon)
If your hearing aid isn't working but is fully charged, or you just put a brand new battery in, try this. Don't forget to clean your microphone ports and change your dome too!
How to change a Wax Filter/Waxguard (Widex / Phonak / Unitron))
How to pair iPhone direct hearings aids with your iPhone
Works for Oticon, Widex, ReSound, Signia and Starkey
- Make sure your last set of hearings aids has been "forgotten" before pairing your new ones.
- If your hearing aids aren't found, place them back in the charger, turn Blutetooth off and on again, take the aids out of the charger and place them on your phone.
- If they're still not found, check to make sure your iPhone model is compatible with your hearing aid model.
- Remember, Widex will have your model name in the app name (ex., Allure, Moment, Magnify, etc.) ReSound=Smart 3D, Unitron=MyRemote and Oticon=Companion
How to pair Unitron and Phonak to iPhone
Works for Oticon, Widex, ReSound, Signia and Starkey
- Same process as above, just different apps!
(Unitron=MyRemote, Phonak=MyPhonak)